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All service eligibility in San Francisco is unverified. Each of the ten categories below requires confirmation for your specific vehicle and pickup. This page does not confirm a booking, an arrival time or access to a managed road or property. Contact emergency services first for an emergency or immediate danger.
Locate the vehicle before planning collection
SFMTA's towing page directs city impound inquiries to 415-865-8200 and its linked vehicle search. Have the plate, vehicle description, suspected tow date and original location ready. Some oversized vehicles go to a secondary facility in Daly City, so confirm the actual holding location before planning a collection. The city resource concerns existing impounds; calling Rezcues does not locate or release a vehicle. Official information: https://www.sfmta.com/getting-around/drive-park/towed-vehicles
For a non-emergency problem on a Bay Area freeway, 511 directs callers to say "Freeway Assist." The operator uses the caller's location to route the request, and the program identifies Caltrans as the responder on regional bridges and in tunnels. State whether the vehicle is on the freeway, a bridge, in a tunnel or off the managed road. This public routing information establishes no Rezcues access or program participation. Official information: https://511.org/511phone/assist
Once a holding facility confirms that collection can be arranged, ask for its vehicle entrance and any collection instructions. Separately confirm the receiving destination. Do not assume an impound lookup result or a public-road response also arranges the onward trip you want.
Ten service categories to discuss
Light-duty towing
For a car or similar vehicle, describe its condition and whether it can roll, steer or start. Mention collision damage, lost keys or a wheel problem before discussing a destination. If the pickup is at a holding facility, identify that facility rather than the original street. Ask whether the vehicle and the proposed collection arrangement are eligible for a light-duty request.
Battery jump starts
Describe the no-start symptoms and identify the vehicle, including whether it is electric or hybrid. Tell the call handler if it is inside a garage and which entrance reaches the correct level. Ask whether a jump-start assessment is appropriate. A battery-related inquiry is not a diagnosis, an assurance of a restart or an offer of battery replacement.
Flat tire assistance
State which tire is affected, whether more than one tire is damaged and whether the vehicle has a usable spare. Report a missing wheel-lock key or visible wheel damage. Ask whether assistance at the current location can be considered or whether transport should be discussed. No tire-change method or suitability decision can be established from the city name alone.
Vehicle lockouts
Explain whether the key is locked inside, lost or failing to operate the vehicle. Provide the year, make and model and be ready to confirm your authority to request access. The possible approach depends on the vehicle and location. A vehicle lockout inquiry does not promise replacement keys, electronic programming, entry to a secured building or release from impound.
Emergency fuel
Give the specified fuel type and describe what happened before the vehicle stopped. Mention any suspected leak or incorrect fuel. Ask whether a fuel request is eligible at the vehicle's actual position. An address near a freeway does not confirm access to the vehicle, and an empty-fuel concern does not establish that adding fuel will resolve the fault.
Motorcycle towing
Identify the motorcycle model and any sidecar or unusual attachments. Explain whether the motorcycle rolls, whether it has damage and how it can be reached. If it is stored inside a building, obtain the relevant entrance and access contact. Motorcycle transport suitability requires its own assessment; it is not established by a general passenger-vehicle towing inquiry.
Winch-out
Explain the vehicle's position, the surface and any obstacles that are already apparent. Mention a ramp, tight entrance or private-property restriction where relevant. Do not attempt to select a recovery point or method from this page. A professional must evaluate whether the task is suitable, and access permission must be established independently of the service inquiry.
EV towing
State the EV model and distinguish a low-charge concern from a warning, damage or a separate mechanical problem. Tell the call handler if a charging connector remains attached or the vehicle will not enter its usual transport state. Model-specific transport requirements must be reviewed. This category does not imply that mobile charging or high-voltage repairs are available.
Medium-duty towing
For a larger work vehicle, provide dimensions, vehicle class, load details and any attached trailer or equipment. If it was already removed, verify the holding location directly before requesting onward transport. Ask whether its size and condition can be assessed for a medium-duty request. Neither this category nor a city impound listing establishes suitable equipment or facility access.
Motor Clubs, Insurance & Fleets
Explain whether the request is personal or needs approval through a club, insurer or fleet. Have the case reference and an authorized contact ready, and mention any assistance already assigned. Confirm the organization's instructions directly. No direct-billing arrangement, reimbursement entitlement, referral relationship or existing Rezcues agreement is implied by including this category.
Make the pickup description precise
For a building pickup, report the entrance street, garage level, posted clearance and access contact. If the vehicle is at a different address from you, make that clear. Say whether the proposed destination has agreed to receive it and whether someone can handle the handover. These details support a review; they do not authorize access to a restricted site.
Call +1 406 501 6962 to discuss your San Francisco inquiry.
Call Rezcues
Call to check current availability