Call to check current availability. San Diego service eligibility is unverified for every category on this page. Availability must be checked for your exact location. Assistance depends on suitable equipment, permitted access and a provider accepting the actual request. Call 911 for immediate danger, a fire or a medical emergency.
If the vehicle may have been towed by the city
San Diego's official vehicle-impound page directs users to AutoReturn and 619-527-4392. The city specifies that this lookup covers City of San Diego tows. If the vehicle cannot be located through that route, the page directs callers to SDPD's non-emergency number, 619-531-2000. Establish the current location and collection requirements before asking a provider about a new transport job.
Official city guidance: https://www.sandiego.gov/police/services/vehicle-impounds-towing
For a freeway breakdown
SANDAG's Motorist Aid page instructs callers to dial 511 and say “Roadside Assistance.” Its Freeway Service Patrol uses CHP-designated drop locations rather than a motorist's chosen home or repair shop. If the patrol moves the vehicle, confirm the new position before arranging onward transport. Check the program's current route information directly. Its public assistance does not establish Rezcues participation or access to a managed roadway.
Official SANDAG guidance: https://www.sandag.org/projects-and-programs/roads-and-highways/motorist-aid
Give a pickup point someone can assess
For a freeway, provide the road, direction and nearest exit you already know, together with whether the vehicle is on a shoulder, ramp or another part of the road. For a garage or private site, provide the entrance, level, posted clearance and access contact. Explain whether the vehicle is still at the breakdown or was moved by a responder.
Have the make, model, year, drivetrain, symptoms and callback number ready. Mention any damage, whether the keys are available, and whether the vehicle rolls, steers or brakes. Use details you can provide safely; do not approach traffic or damaged equipment to gather more information.
Ten service categories to ask about
Light-duty towing
Describe the car and its condition, pickup point and preferred destination. Mention low clearance, all-wheel drive, an electric drivetrain or damage. Ask whether the transport method and access are suitable. An onward trip after a patrol tow requires its own accepted pickup and receiving arrangements.
Battery jump starts
Explain the no-start symptoms and visible warnings, and identify the vehicle as gasoline, diesel, hybrid or electric. Ask whether a jump-start assessment is appropriate for the model. Discuss what happens if it remains disabled. A successful start does not establish that every electrical fault is resolved.
Flat tire assistance
Identify the affected wheel, whether a usable spare is available and whether a wheel-lock key is needed. Ask whether a spare change can be considered at the current location. Repair, replacement and mobile fitting need separate confirmation. A vehicle moved off a freeway needs its new pickup point recorded.
Vehicle lockouts
Tell the call handler whether the key is inside, missing or not recognized by the car. Suitable entry assistance and replacement or programming are different requests. Ask what proof of ownership or permission is required. If someone is trapped and in danger, call 911 first.
Emergency fuel
State the known fuel type and describe how the vehicle stopped. Ask whether delivery is appropriate at that exact location and what the next step would be if it does not restart. Report incorrect fueling, leakage or other damage. Fuel delivery does not establish mobile EV charging.
Motorcycle towing
Provide the make, model and condition, including whether the motorcycle rolls and whether the steering is locked. Describe a sidecar, trike or modifications. Check that appropriate loading and securing equipment can be supplied. Confirm the destination; transportation for the rider and any storage need separate arrangements.
Winch-out
Explain the vehicle's position, surface, slope, visible damage and access route. Report water and other hazards. A provider must assess the situation and equipment before accepting a recovery. Ask whether any subsequent tow is included. This page does not provide instructions for attaching equipment or attempting a pull.
EV towing
Give the exact model, displayed warnings and remaining charge if known. Ask for transport consistent with the manufacturer's instructions. Confirm suitability and access before choosing a charging site as the destination. Mobile charging and high-voltage repair are unverified. Report collision damage, flooding, smoke or unusual heat promptly.
Medium-duty towing
For a work van or larger vehicle, provide known specifications, dimensions and load details. Mention trailers, modifications and any damage affecting movement. Equipment capacity, cargo limitations, access and the destination need assessment. The category name does not establish a San Diego weight range or available equipment.
Motor Clubs, Insurance & Fleets
Identify the approving organization or benefit program and any required reference or purchase order. Follow its instructions before agreeing to separate service. Reimbursement, direct billing, fleet contracts and integrations remain unverified. A current vehicle request and a potential ongoing program relationship need separate discussion.
Questions before accepting a request
Does a blank city lookup mean the vehicle was not towed?
No. The city describes that tool as a search for its own tows. Follow the city's stated fallback if you cannot locate the vehicle; do not give a prospective provider an unconfirmed collection address.
Can the patrol take the vehicle to my chosen shop?
Use SANDAG's published destination guidance when speaking to the patrol. For a separate onward trip, confirm the vehicle's new position and the receiving shop before requesting transport.
Can a provider enter my garage or restricted site?
Give the entrance, clearance and site contact first. Access permission and suitable equipment need confirmation for that specific property.
What should I confirm by phone?
Ask whether a provider has accepted the work, the total quote and included scope, the destination and how additional work would be approved. A request-specific arrival estimate must be confirmed rather than assumed.
Call Rezcues at +1 406 501 6962
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