Call +1 406 501 6962 to check options for your exact location and vehicle. Call to check current availability. Each request depends on suitable capability, safe access and a provider accepting the job. Confirm the service, quoted total and any arrival estimate before agreeing. For a fire, medical emergency or immediate danger, call 911.
Give the PortMiami terminal and vehicle location separately
Miami-Dade's PortMiami information describes the tunnel as the connector between the port, MacArthur Causeway and I-395. The port's directions page lists parking on both its north and south sides and provides a map distinguishing cruise terminals, parking areas and cargo facilities.
Miami-Dade PortMiami Tunnel information, PortMiami directions parking and facility map
For a port pickup, provide the terminal or garage identifier, parking level and vehicle entrance, not just the cruise line or ship name. Say whether the vehicle is on an approach road or within a controlled facility. The tunnel page publishes vehicle restrictions, so larger vehicles and loaded work trucks need route assessment as well as pickup access confirmation.
Miami-Dade PortMiami Tunnel information, PortMiami directions parking and facility map
For a breakdown inside the PortMiami Tunnel, follow its posted incident procedures and use an emergency telephone to contact the tunnel operator or call 911. Follow the operator's instructions first. Tell Rezcues about any response already arranged and, if the vehicle is moved, use its new location for an onward-pickup inquiry.
PortMiami Tunnel incident guidance
Details to have ready
- Port terminal or garage identifier and actual vehicle entrance
- Tunnel, causeway, approach road or parking floor
- Vehicle dimensions, load and any port or facility instructions
Ten service categories to discuss
Light-duty towing
For a passenger car that cannot continue, give the year, make, model, keys and intended destination. Explain whether it rolls, steers and brakes, and mention collision damage, low clearance, modifications or all-wheel drive. Ask for the vehicle, pickup access and towing method to be checked before agreeing to transport. A terminal address may differ from the parking entrance; give both when they are relevant.
Battery jump starts
Describe what happens when you try to start the vehicle, including clicking, lights or warning messages. Identify gasoline, diesel, hybrid or electric power. A no-start symptom is not a confirmed battery diagnosis. Ask whether a jump-start assessment is suitable and what the next step and charge would be if it does not start.
Flat tire assistance
Say which tire is affected, whether more than one is damaged and whether a usable spare and wheel-lock key are available. Share details already known without standing near traffic to inspect the vehicle. Ask whether an on-site change is appropriate or transport is needed; replacement tires and puncture repairs must be confirmed separately.
Vehicle lockouts
Explain whether the key is inside, lost or not being recognized, and give the make, model and year. Be ready to establish your authority to request access. Ask whether that vehicle can be assessed for entry. Replacement keys, electronic programming and access to a secured building are separate matters.
Emergency fuel
Give the required fuel type and explain why you suspect an empty tank. Report a suspected leak, wrong fuel or another fault before discussing delivery. Confirm whether fuel assistance is appropriate at the actual pickup, the quantity and total charge. A fuel request does not guarantee that the vehicle will restart.
Motorcycle towing
Provide the motorcycle model, approximate size, damage and whether it rolls. Mention a sidecar, luggage or other attachments and identify the receiving location. Ask for motorcycle-specific handling and access to be assessed. A general car-towing inquiry does not establish the right equipment or loading arrangement for a motorcycle.
Winch-out
Describe the vehicle position, surface, obstacles and known damage from a safe place. Mention a ditch, slope, soft ground, water or property-access restriction if relevant. Recovery requires a site and equipment assessment. Do not choose an attachment point or attempt a recovery based on this page.
EV towing
Identify the exact electric vehicle model and distinguish low charge from damage, a warning or another fault. Say whether it is still connected to charging equipment or cannot enter its usual transport mode. Ask for manufacturer-appropriate handling to be confirmed. Mobile charging and high-voltage battery repair are not established by a towing request.
Medium-duty towing
For a larger van or work truck, provide its class, dimensions, loaded condition and any trailer or mounted equipment. State the pickup entrance and proposed destination. Ask whether suitable capacity, equipment and a route can be confirmed. Light-duty suitability does not establish medium-duty capability. Mention vehicle height, width and load before a route using the tunnel is considered.
Motor Clubs, Insurance & Fleets
Have the case reference, vehicle identifier and authorized organization contact ready. Say whether assistance is already assigned. Check the club, insurer or fleet approval process before starting a separate request. Confirm who authorizes and pays for the work; network participation, direct billing and reimbursement cannot be assumed. Share any existing port or fleet contact who can authorize access, alongside the assistance case reference.
Does a cruise-terminal name identify the pickup?
Add the garage or lot, level and entrance where the vehicle is actually located. Follow port or facility instructions and have provider access confirmed before relying on an arrangement.
Before you agree to assistance
Before accepting assistance, confirm the scope of work, the total quote and how distance, access, waiting or an unsuccessful attempt could affect it. If towing is proposed, check that the destination can receive the vehicle. Tell the call handler about assistance already requested so arrangements can be clarified.
Call +1 406 501 6962 to discuss your Miami pickup. Have the location, vehicle details and preferred next step ready. Call to check current availability.
Official local resources
These independent public resources explain local roads or facilities. They do not establish Rezcues coverage or an affiliation with a public program.