Call to check current availability. Fort Worth service eligibility is unverified for every category below. Availability must be checked for your exact location. A provider must confirm the vehicle, suitable equipment and permitted access before accepting a request. For immediate danger, a fire or a medical emergency, call 911.
Use the city's vehicle-location route for an existing tow
Fort Worth Police's Auto Pound page links to the city's AutoReturn vehicle search and gives 817-349-4022 for customer service. It describes AutoReturn's role in the city's rotational-tow program. Use that official starting point to identify the holding location and ask about recovery before arranging new transport. Give any prospective provider the confirmed collection point and the facility's requirements.
Official Fort Worth Police guidance: https://police.fortworthtexas.gov/Support-Services/auto-pound
Know which highway responder you are contacting
Tarrant County Sheriff's Courtesy Patrol page lists 817-884-1213 for non-emergency contact and 911 for emergencies. Its patrol operates on major highways in Tarrant County. The page asks callers for a callback number, vehicle description, highway location and county or city location. Provide a mile marker only if already known or safely available. If the patrol or law enforcement has moved the vehicle, confirm the new pickup point before discussing onward help.
Official county guidance: https://www.tarrantcountytx.gov/en/sheriff/operations-bureau/patrol-division/courtesy-patrol.html
The city lookup and county patrol serve different purposes. Neither identifies Rezcues as an authorized city contractor or establishes private access to a highway, managed lane or restricted property. Describe the precise location so the responsible authority and prospective provider can address the actual request.
Make the pickup description specific
For a street or property, provide an address, entrance and nearby intersection. For a roadway, give the road, direction and nearest known exit or mile marker. Explain whether the vehicle is on a shoulder, ramp, parking level or inside a gated site. Include any access contact or posted clearance you already know.
Have the vehicle's year, make, model, drivetrain, visible warnings and condition ready. Say whether it rolls, steers and brakes and whether keys are available. A commercial vehicle also needs known load and size information and an approving contact. Do not enter traffic or approach a hazard to collect details.
Ten service categories to ask about
Light-duty towing
Describe the car, its condition and your preferred destination. Mention damage, low clearance, all-wheel drive or an electric drivetrain. Ask whether suitable equipment and permitted pickup access can be confirmed. If a city facility holds the vehicle, complete its location and collection checks before arranging onward transport.
Battery jump starts
Explain the no-start symptoms and any warnings without assuming the cause. Identify whether the vehicle is gasoline, diesel, hybrid or electric. Ask whether a jump-start assessment is appropriate and what alternatives apply if it remains disabled. Starting successfully does not confirm that the underlying problem is resolved.
Flat tire assistance
Identify the affected tire and whether a usable spare and required wheel-lock key are present. Ask whether a spare change can be considered at the current pickup point. Repairs, replacement tires and mobile fitting are separate capabilities to check. Discuss transport if an on-site change is unsuitable.
Vehicle lockouts
Say whether the key is inside, missing or not being recognized. Entry assistance, replacement keys and programming may need different arrangements. Ask what evidence of ownership or permission is required. A trapped person facing immediate danger needs emergency assistance first.
Emergency fuel
Provide the known fuel type and explain how the vehicle stopped. Ask whether delivery is suitable for the exact location and what would happen if the vehicle does not restart. Report incorrect fueling, leakage or visible damage. Fuel delivery does not establish EV charging capability.
Motorcycle towing
Give the make, model and condition, including whether it rolls and whether the steering is locked. Describe a sidecar, trike or modifications. Appropriate loading and securing equipment, pickup access and the destination must be confirmed. Rider transport and storage need separate discussion.
Winch-out
Describe the stuck vehicle's position, surface, slope, damage and equipment access route. Report water and other hazards without approaching them. A provider must assess the recovery before accepting work. Ask whether transport afterward is included. This category does not establish heavy recovery or provide instructions for attempting a pull.
EV towing
Give the exact model, warnings and remaining charge if already available. Ask for a method that follows the manufacturer's transport instructions. A proposed charging destination needs a compatibility and access check. Mobile charging and high-voltage repair are unverified. Report collision damage, flooding, smoke or unusual heat promptly.
Medium-duty towing
For a larger work van or commercial vehicle, give known dimensions, specifications and load details. Mention any trailer, modifications or damage affecting movement. Confirm equipment capacity, cargo restrictions, authority to approve the work and receiving arrangements. No Fort Worth capacity or accepted weight range is established here.
Motor Clubs, Insurance & Fleets
Identify the benefit program or organization and its approving contact. Check its instructions before arranging separate help, including whether another provider is already assigned. Reimbursement, direct billing, purchase-order handling, fleet contracts and integrations remain unverified. An ongoing program relationship requires its own discussion.
Questions before a provider accepts the request
What if I do not know whether the city or another party moved the vehicle?
Begin with the official city vehicle-location resource and explain the circumstances. Establish the current holding location before giving a prospective provider a pickup address.
What if Courtesy Patrol has already helped?
Explain what was done and whether the vehicle moved. Confirm the actual pickup and any instructions from the responsible responder before arranging another service.
Does this page confirm access to every location in Fort Worth?
No. Road authority, property permission, vehicle suitability and equipment access must be checked for the precise request.
What should I confirm by phone?
Ask whether a provider has accepted the job, what work and destination are agreed, the total quote and how additional work would be approved. Confirm any arrival estimate for the actual accepted request.
Call Rezcues at +1 406 501 6962
Call to check current availability
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