Call +1 406 501 6962 to check options for your exact location and vehicle. Call to check current availability. Each request depends on suitable capability, safe access and a provider accepting the job. Confirm the service, quoted total and any arrival estimate before agreeing. For a fire, medical emergency or immediate danger, call 911.
Follow Aurora's designated access information
Aurora's construction-update page says its roadway-impact map includes street maintenance, transportation work, public and private utilities and development projects. The city also warns that navigation services may choose a shortest or quickest route that differs from the designated detour.
Aurora road construction updates and detour guidance
Share the city's applicable detour or the site contact's access instructions with the call handler, but do not assume that every alternate route suits towing equipment. The city publishes a separate weekly street-maintenance schedule. Check the current dates rather than copying an old project notice into the pickup plan, and keep the vehicle position separate from the route used to approach it.
Aurora roadwork and construction resources
Details to have ready
- Pickup address and driveway or garage entrance
- Closure location and designated detour if already known
- Site access contact, vehicle dimensions and any attached equipment
Ten service categories to discuss
Light-duty towing
For a passenger car that cannot continue, give the year, make, model, keys and intended destination. Explain whether it rolls, steers and brakes, and mention collision damage, low clearance, modifications or all-wheel drive. Ask for the vehicle, pickup access and towing method to be checked before agreeing to transport. A navigation-app route does not replace confirmation that towing equipment can reach the pickup.
Battery jump starts
Describe what happens when you try to start the vehicle, including clicking, lights or warning messages. Identify gasoline, diesel, hybrid or electric power. A no-start symptom is not a confirmed battery diagnosis. Ask whether a jump-start assessment is suitable and what the next step and charge would be if it does not start.
Flat tire assistance
Say which tire is affected, whether more than one is damaged and whether a usable spare and wheel-lock key are available. Share details already known without standing near traffic to inspect the vehicle. Ask whether an on-site change is appropriate or transport is needed; replacement tires and puncture repairs must be confirmed separately.
Vehicle lockouts
Explain whether the key is inside, lost or not being recognized, and give the make, model and year. Be ready to establish your authority to request access. Ask whether that vehicle can be assessed for entry. Replacement keys, electronic programming and access to a secured building are separate matters.
Emergency fuel
Give the required fuel type and explain why you suspect an empty tank. Report a suspected leak, wrong fuel or another fault before discussing delivery. Confirm whether fuel assistance is appropriate at the actual pickup, the quantity and total charge. A fuel request does not guarantee that the vehicle will restart.
Motorcycle towing
Provide the motorcycle model, approximate size, damage and whether it rolls. Mention a sidecar, luggage or other attachments and identify the receiving location. Ask for motorcycle-specific handling and access to be assessed. A general car-towing inquiry does not establish the right equipment or loading arrangement for a motorcycle.
Winch-out
Describe the vehicle position, surface, obstacles and known damage from a safe place. Mention a ditch, slope, soft ground, water or property-access restriction if relevant. Recovery requires a site and equipment assessment. Do not choose an attachment point or attempt a recovery based on this page. Mention nearby works, excavations or barriers without entering a closed area to investigate.
EV towing
Identify the exact electric vehicle model and distinguish low charge from damage, a warning or another fault. Say whether it is still connected to charging equipment or cannot enter its usual transport mode. Ask for manufacturer-appropriate handling to be confirmed. Mobile charging and high-voltage battery repair are not established by a towing request.
Medium-duty towing
For a larger van or work truck, provide its class, dimensions, loaded condition and any trailer or mounted equipment. State the pickup entrance and proposed destination. Ask whether suitable capacity, equipment and a route can be confirmed. Light-duty suitability does not establish medium-duty capability. Provide loaded dimensions before the provider considers a detour or an alternative work-site entrance.
Motor Clubs, Insurance & Fleets
Have the case reference, vehicle identifier and authorized organization contact ready. Say whether assistance is already assigned. Check the club, insurer or fleet approval process before starting a separate request. Confirm who authorizes and pays for the work; network participation, direct billing and reimbursement cannot be assumed.
Why might the navigation app send me a different way?
Aurora notes that navigation services may prefer a shorter or quicker route over its designated detour. Follow current official signs and have any equipment-specific route checked by the prospective provider.
Before you agree to assistance
Before accepting assistance, confirm the scope of work, the total quote and how distance, access, waiting or an unsuccessful attempt could affect it. If towing is proposed, check that the destination can receive the vehicle. Tell the call handler about assistance already requested so arrangements can be clarified.
Call +1 406 501 6962 to discuss your Aurora pickup. Have the location, vehicle details and preferred next step ready. Call to check current availability.
Official local resources
These independent public resources explain local roads or facilities. They do not establish Rezcues coverage or an affiliation with a public program.